Kathy Luke is the Sr. Director of Member Services for Ancestry. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. In this role Kathy is responsible for developing and executing a world-class omni-channel, multi-site, customer centric strategy focused on delivering an extraordinary customer experience for an ever changing global customer/member base.
Her experience includes, 20+ years in the banking/credit card industry with a diverse and wide range of leadership roles including responsibility for the implementation and execution of the Community Reinvestment Act program, partnering with government, non-profit, tribal and community organizations to deeply understand and address the needs of the Salt Lake Metropolitan Area.
Kathy holds an MBA from the University of Phoenix and serves on several non-profit boards/committees in the Salt Lake Area.